Privacy Policy

1. Introduction

Radiance Grove Consulting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website radiance-grove.com or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, postal address)
• Company name and job title
• Information about your business and consulting needs
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser information
• Device information and operating system
• Pages viewed and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and delivering our consulting services
• Communicating with you about our services and responding to inquiries
• Sending newsletters and marketing communications (with your consent)
• Improving our website and services
• Complying with legal obligations
• Protecting our rights and preventing fraud

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for marketing communications
• Contract: When processing is necessary for performing our consulting services
• Legitimate Interest: For improving our services and website functionality
• Legal Obligation: When required by law

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and business
• When required by law or to protect our rights
• In connection with a business transaction (merger, acquisition, etc.)
• With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Limited access to personal information
• Secure data storage and transmission

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Client data: Retained for the duration of our relationship plus 7 years for legal compliance
• Marketing data: Retained until you withdraw consent or for 3 years of inactivity
• Website data: Retained for up to 2 years for analytics purposes

8. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request information about how we process your data
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. International Data Transfers

If we transfer your personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by relevant authorities.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date and notify you of significant changes through our website or email.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Data Protection Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk